Frequently Asked Questions
You may have questions about your bill or need more information about our services. Please read the following frequently asked questions to see if they help. If you still have questions feel free to call our Sully Telephone office at (641) 594-2905 or email us at sullytel@netins.net.
My Bill
Q: My telephone bill doesn’t add up. Am I reading it correctly? Click here for a sample bill. If you still have questions, please contact us directly.
A: If you feel your billing charges are incorrect please make sure you look at the front and back of the pages of your bill.
Q: When are payments due to Sully Telephone?
A: Payments need to be received by the 20th of the month. If payments are not received by the 20th there is a possibility that a past-due amount will show up on your next month’s bill.
Q: What information do we need when you call about your bill?
A: When calling about you account we only need the last four digits of your account number.
Internet Service
Q: Why is my Internet service slow?
A: There can be several reasons your Internet service is slow. The number of users in a household competing for the bandwidth/speed you are subscribing to. Home wireless (WiFi) connection. Computer age. Computer viruses. Overloaded web site/server you are trying to access. Things to try before calling Sully Telephone. 1.) You can try rebooting your computer or modem/router to see if that improves the service. 2.) You can also try connecting your computer directly to the modem/router via an Ethernet cable to isolate a speed issue from your WiFi network.
Q: How much bandwidth/speed do I need?
A: For the average household of four members 25 mbps is typically adequate for browsing, shopping, watching short videos, studying and streaming music. If you have more than six devices and/or are streaming HD video, you may experience better speeds with a bigger package.
Contact Us
Q: How do I contact customer service?
A: Customer service for billing, technical or other service inquiries is available during regular business hours. A local, live person will be happy to assist you. Our office hours are Monday through Friday, 8am-12pm and 1pm-5pm. Feel free to call us at the number below or complete this form.
Q: How do I contact Sully Telephone after hours?
A: You may call our regular business number after hours and we will respond no later than the next business day. Service outages will be addressed immediately.
